Customer information
Frequently asked questions
Answers about delivery, discounts, cancellations, returns and contacting us.
Where do you deliver?
We offer standard delivery to all UK addresses, including Northern Ireland and UK islands, plus Jersey, Guernsey and the Isle of Man. Delivery to other countries is not currently available.
See our Delivery Information page for details.
How much is delivery?
£3.45 standard delivery below a £30 product subtotal.
Free standard delivery at £30 or more after discounts, excluding postage.
The qualifying amount is your product subtotal after discounts. Postage does not count towards the £30 threshold. If a discount reduces your product subtotal below £30, the £3.45 delivery charge applies.
How long will delivery take?
Orders placed by 1pm (UK time) may be dispatched the same day, except on Sundays.
Delivery usually takes up to three working days from placing your order. These are estimates, not guaranteed arrival dates.
Do discounts affect free delivery?
Yes. Free standard delivery applies when your product subtotal is £30 or more after discounts, excluding postage. If a discount takes the subtotal below £30, standard delivery costs £3.45.
Can I cancel my order?
You can normally cancel an online order without giving a reason until 14 days after the day you receive it. Email hello@intracellsupplements.com with a clear cancellation statement, or write to INTRA CELL SUPPLEMENTS LTD, 63 Trent Gardens, London, N14 4QB.
Send the goods back within 14 days after the day you tell us you are cancelling, unless we agree to collect them. Your cancellation does not require our approval. See our Refund and Returns Policy for full details and the optional cancellation form.
Where do I send a return?
INTRA CELL SUPPLEMENTS LTD63 Trent Gardens
London
N14 4QB
For assistance, email hello@intracellsupplements.com. Contact us about faulty or incorrect goods so we can arrange the appropriate return method.
Who pays return postage?
You pay the direct return-postage cost when you change your mind, where this was disclosed before purchase. We cover reasonable return costs for faulty, damaged-on-arrival, incorrect or misdescribed goods where required by your statutory rights. If those goods are required back for inspection, we arrange a suitable prepaid return method.
When will I receive my refund?
For a valid cancellation, unless we have offered collection, we may wait until we receive the goods back or evidence that you sent them back, whichever happens first. The refund is due within 14 days after that event. If we offered collection, it is due within 14 days after being told of your cancellation. We meet any earlier statutory deadline.
We use the original payment method unless you expressly agree otherwise, and charge no refund fee. See our Refund and Returns Policy for full details.
How can I pay?
Credit/debit card payments through Stripe and PayPal are available at checkout. Other payment options depend on your device, provider and eligibility. Check the methods and total shown before placing an order.
How can I contact you?
Email hello@intracellsupplements.com for customer support, product questions or order enquiries. For an order enquiry, include your order number if available and a brief explanation.
Company details
INTRA CELL SUPPLEMENTS LTD
Company number: 15021127. Registered in England and Wales.
For returns and cancellation correspondence: 63 Trent Gardens, London, N14 4QB. See our Refund and Returns Policy.